{"id":6375,"date":"2018-02-21T08:11:22","date_gmt":"2018-02-21T08:11:22","guid":{"rendered":"https:\/\/mangoeq.com\/?page_id=6375"},"modified":"2021-01-09T11:09:33","modified_gmt":"2021-01-09T11:09:33","slug":"service-strategy","status":"publish","type":"page","link":"https:\/\/mangoeq.com\/?page_id=6375","title":{"rendered":"Service Strategy"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1519198247869{margin-bottom: 0px !important;padding-top: 65px !important;padding-bottom: 30px !important;}”][vc_row full_width=”stretch_row” css_animation=”none” css=”.vc_custom_1519191954575{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column css_animation=”none” css=”.vc_custom_1519191969183{margin-right: 0px !important;padding-right: 42px !important;}”][vc_custom_heading text=”Service Strategy” font_container=”tag:h2|font_size:36px|text_align:center” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1610188446313{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_text css_animation=”none” css=”.vc_custom_1610189853874{margin-top: 12px !important;margin-bottom: 27px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]<\/p>\n

Our Digital Service Strategy approach enables your IT Organisation to simultaneously increase service levels and lower your overall costs. We bring in a right combination of service enhancement operating model and service assessment and optimisation tools to bring in operational efficiencies and increase the maturity, while improving customer satisfaction and loyalty.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row”][vc_column width=”5\/12″][vc_single_image image=”6379″ img_size=”full”][\/vc_column][vc_column width=”7\/12″][vc_custom_heading text=”STRATEGY PLANNING” font_container=”tag:h2|font_size:18px|text_align:left” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1610189752788{margin-top: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_text css_animation=”none” css=”.vc_custom_1610189945682{margin-top: 10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 32px !important;}”]<\/p>\n

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Our proven strategic planning methods leverage input from key decision makers within the organization, interviews with individual contributors and discussions with key customers to develop the strategic plan and align organizational objectives for maximum business results. In addition, we will align the strategy with customer service industry standards and best practices to ensure your success.<\/p>\n<\/div>\n

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Our team of executive level service professionals, have years of industry experience covering Service Design, Service Delivery, Service Transition and Service Operations. Our consultants are experts at helping your organization manage the rapid change and complexities inherent to technology service operations.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1519211851621{margin-top: 25px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 25px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_column][vc_custom_heading text=”SERVICE STRATEGY PROCESSES” font_container=”tag:h2|font_size:36px|text_align:left” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1610190055971{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_text css_animation=”none” css=”.vc_custom_1519202920240{margin-top: 12px !important;margin-bottom: 27px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]<\/p>\n

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[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1610190162366{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 92px !important;background-image: url(https:\/\/mangoeq.com\/wp-content\/uploads\/2018\/02\/mechin-1.png?id=6408) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}” el_class=”mechin-text”]<\/p>\n

Support Strategic Development<\/strong><\/h2>\n

Service Strategies can help you create a comprehensive strategic plan, KPIs and goals to lead your organization to the next level of performance. The plan will provide a three to five year roadmap to guide your organizational development and help eliminate the chaos that can result from poor planning.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1610190236822{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 92px !important;background-image: url(https:\/\/mangoeq.com\/wp-content\/uploads\/2018\/02\/mechin-2.png?id=6404) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}” el_class=”mechin-text”]<\/p>\n

Organisation Design<\/strong><\/h2>\n

Service Strategies can help you design or redesign your service and support organization for maximum efficiency. We will evaluate the current organizational structure, interview key management personnel and determine if the current functional structure is aligned to meet your future strategic objectives.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1610190374974{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 92px !important;background-image: url(https:\/\/mangoeq.com\/wp-content\/uploads\/2018\/02\/mechin-1.png?id=6408) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}” el_class=”mechin-text”]<\/p>\n

Service Program Design<\/strong><\/h2>\n

Service Strategies can help you design an effective set of value added Service Offerings and Programs to meet your clients needs and generate revenues for the company. There is no one-size-fits-all service program.<\/p>\n

We help companies to understand the service requirements important to their customers and a set of programs that deliver real value.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1610190528035{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 92px !important;background-image: url(https:\/\/mangoeq.com\/wp-content\/uploads\/2018\/02\/mechin-2.png?id=6404) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}” el_class=”mechin-text”]<\/p>\n

Global Service Model<\/h2>\n

Service Strategies has helped industry leading technology companies implement a variety of global service models. These include\u00a0Follow the Sun, Centralized Global Support<\/em><\/strong>\u00a0and\u00a0Hybrid Global Support<\/em><\/strong>\u00a0models.<\/p>\n

With our partner engagement approach we engage the right service providers in enabling enhanced service operations for your IT Infrastructure and Application services.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1519198247869{margin-bottom: 0px !important;padding-top: 65px !important;padding-bottom: 30px !important;}”][vc_row full_width=”stretch_row” css_animation=”none” css=”.vc_custom_1519191954575{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column css_animation=”none” css=”.vc_custom_1519191969183{margin-right: 0px !important;padding-right: 42px !important;}”][vc_custom_heading text=”Service Strategy” font_container=”tag:h2|font_size:36px|text_align:center” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1610188446313{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_text css_animation=”none” css=”.vc_custom_1610189853874{margin-top: 12px !important;margin-bottom: 27px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”] Our Digital Service Strategy approach enables your IT Organisation […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-6375","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mangoeq.com\/index.php?rest_route=\/wp\/v2\/pages\/6375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mangoeq.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mangoeq.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mangoeq.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mangoeq.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6375"}],"version-history":[{"count":3,"href":"https:\/\/mangoeq.com\/index.php?rest_route=\/wp\/v2\/pages\/6375\/revisions"}],"predecessor-version":[{"id":9973,"href":"https:\/\/mangoeq.com\/index.php?rest_route=\/wp\/v2\/pages\/6375\/revisions\/9973"}],"wp:attachment":[{"href":"https:\/\/mangoeq.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}