Service Strategy
Our Digital Service Strategy approach enables your IT Organisation to simultaneously increase service levels and lower your overall costs. We bring in a right combination of service enhancement operating model and service assessment and optimisation tools to bring in operational efficiencies and increase the maturity, while improving customer satisfaction and loyalty.
STRATEGY PLANNING
Our proven strategic planning methods leverage input from key decision makers within the organization, interviews with individual contributors and discussions with key customers to develop the strategic plan and align organizational objectives for maximum business results. In addition, we will align the strategy with customer service industry standards and best practices to ensure your success.
Our team of executive level service professionals, have years of industry experience covering Service Design, Service Delivery, Service Transition and Service Operations. Our consultants are experts at helping your organization manage the rapid change and complexities inherent to technology service operations.
SERVICE STRATEGY PROCESSES
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Support Strategic Development
Service Strategies can help you create a comprehensive strategic plan, KPIs and goals to lead your organization to the next level of performance. The plan will provide a three to five year roadmap to guide your organizational development and help eliminate the chaos that can result from poor planning.
Organisation Design
Service Strategies can help you design or redesign your service and support organization for maximum efficiency. We will evaluate the current organizational structure, interview key management personnel and determine if the current functional structure is aligned to meet your future strategic objectives.
Service Program Design
Service Strategies can help you design an effective set of value added Service Offerings and Programs to meet your clients needs and generate revenues for the company. There is no one-size-fits-all service program.
We help companies to understand the service requirements important to their customers and a set of programs that deliver real value.
Global Service Model
Service Strategies has helped industry leading technology companies implement a variety of global service models. These include Follow the Sun, Centralized Global Support and Hybrid Global Support models.
With our partner engagement approach we engage the right service providers in enabling enhanced service operations for your IT Infrastructure and Application services.